One of the most remarkable attributes of Project Management (PM) is its versatility. With skills that can be adapted for personal as well as professional use and easily deployed in any industry; it is one cake everyone needs to get a piece of. Generally, when project management is mentioned, what comes to mind is big […]

  “In the end you should always do the right thing even if it’s hard.”  ― Nicholas Sparks, The Last Song As an individual or business owner, ethics should play a key role in what we do. Although there are variations based on culture and location of what should be considered ethical behaviour; the general […]

  It is common to find small business owners who desire a successful and sustainable future for their business, but have no clue as to their financial state. They reckon as long as there is money in the bank account, they are doing fine. Unfortunately, a bank account balance does not tell the whole story […]

          Customer feedback includes the positive and negative comments, suggestions and questions you receive from customers who purchased a product/service or from prospects who have encountered your brand. Small businesses can collect feedback by:

  As human beings evolve, changes in behaviour and lifestyle will cause needs and wants to also change. A product or service that was effective in meeting customers’ needs in the past may not be as effective today. In order for a small business to stay truly competitive, it must understand that change is a […]