“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton, Founder Wal-Mart Last week I experienced two contrasting examples of customer service. One was very poor, and the other excellent. I accompanied a friend to the […]
Read MoreLike in every relationship, communication is a vital part of business without which there would be confusion, ambiguity and discord. As a business owner ensuring that everyone in the organization is on the same page regarding key components such as business strategy, customer service, product and services etc. is crucial for survival. So whether you […]
Read MoreThe word on everyone’s lips these days is change. Departing from the norm in hope for something new and better. Which leads me to ask: Is your business also yearning for change? Are you tired of doing the same things over and over with little results to show? Or are you just plain tired of […]
Read MoreGetting customers for your business is a constant battle for every business owner. It can be particularly challenging when it looks like you and your competitors are struggling for the same customers and same market.
Read MoreEveryone loves to be treated specially and shown love and that includes your customers and clients. Just returning from the Christmas holidays, you probably sent out gifts to your customers, however you can never say I love you enough. So here are some fun and affordable ways to show you care this Valentine’s period.
Read MoreWhenever the word ‘entrepreneur’ is mentioned, the picture that comes to mind is that of a person with genius IQ, high technical skills and super powers to see what others can’t see. On some level this might be true especially as when it comes to risk taking. However, entrepreneurship is not about special skills or […]
Read MoreDoes Your Business Have a Strategy? It’s the knock out stage of a huge soccer championship. One team will advance and the other will leave the competition. The eager fans are watching with a combination of excitement and fear. As the game starts, comments begin to pour in about the strategies of the two teams.
Read More