Want To Grow Your Business? Invest in Systems and Processes

26th February 2018 0

Systems are the documented processes and procedures that allow your business to operate effectively and efficiently with or without you the business owner. Awele is a talented graphic designer. She has been in business for over 3 years and has a reputation for excellent work. However she sometimes finds herself overwhelmed or lacking clients. She […]

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Good Customer Service Will Always Win

26th November 2015 0

“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton, Founder Wal-Mart Last week I experienced two contrasting examples of customer service. One was very poor, and the other excellent. I accompanied a friend to the […]

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Finding The Ideal Customer For Your Business

3rd June 2015 0

For some small business owners, their major challenge might not be access to capital, or lack of skilled workers but who to target with their products or services. One minute it feels like you should go premium after all the profit margins are higher there; and the next minute mass- market seems more appealing as […]

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