Every business owner savors the opportunity to make more sales and increase revenue. Which is why you should take advantage of the Independence Day celebration on October 1st and get those sales numbers up. Utilize your website, social media and Whatsapp accounts to create awareness for your sales campaign.
Wondering how to start? Here are some clever ideas to try:Read More
“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Sam Walton, Founder Wal-Mart
Last week I experienced two contrasting examples of customer service. One was very poor, and the other excellent. I accompanied a friend to the mall to pick up some items and make some repairs. On approaching the first store, we looked out for the sales staff to nudge them in our direction but no one saw us. After a few minutes of scanning around, we spotted a staff that was restocking the shelves. We walked over to her and asked if she could provide the service we wanted. Without looking at us she mumbled yes. We felt funny but still hoped she will leave what she was doing and give us some attention. When she did not budge, we asked her who in particular would assist us; to which she rudely retorted, “anybody can do it.” At this point, we were no longer interested and decided to try somewhere else.
As a small business there is a limit to what you can achieve on your own. Competing with bigger and more established companies can be extremely tough as they have more resources and skills. Forming strategic partnerships with other small businesses can help you gain competitive advantage and realize your growth potential faster. It can also give you easier access to your target market and equip you with capabilities you would not have had on your own.