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Are You Ready for Your Big Moment?

12th November 2017 0

Sometime last month, an influential entrepreneur reached out to me on social media. She was shopping for a service that I provide. I responded to her post and after exchanging a few messages with her, she asked for my profile. And that was when I froze! My profile? I started trying to think of what folder on my laptop it could be in and what exactly would be inside. My excitement had quickly turned to trepidation.Read More

Set Realistic and Smart Goals in 2016

27th January 2016 0

The beginning of the year is always a time of dreaming, planning and strategizing. It offers the opportunity to start again and do it better than you have always done before. Achievements and or disappointments from the previous year can cause you to set lofty goals and rather unrealistic goals.

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6 Easy Ways to Give Your Business a Facelift in Time for 2016

17th December 2015 0

2015 has come and gone and if I might say, the year has been nothing short of eventful. From the impact of the elections on contract award and contract approvals, to the drop in oil prices and the soaring exchange rate (as I write this, the dollar is exchanging for about N260 from under N200 at the beginning of the year)…businesses have certainly had better days. 

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Good Customer Service Will Always Win

26th November 2015 0

“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Sam Walton, Founder Wal-Mart

Last week I experienced two contrasting examples of customer service. One was very poor, and the other excellent. I accompanied a friend to the mall to pick up some items and make some repairs. On approaching the first store, we looked out for the sales staff to nudge them in our direction but no one saw us. After a few minutes of scanning around, we spotted a staff that was restocking the shelves. We walked over to her and asked if she could provide the service we wanted. Without looking at us she mumbled yes. We felt funny but still hoped she will leave what she was doing and give us some attention. When she did not budge, we asked her who in particular would assist us; to which she rudely retorted, “anybody can do it.” At this point, we were no longer interested and decided to try somewhere else.

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Improving Communication in your Organization

19th August 2015 0

 Like in every relationship, communication is a vital part of business without which there would be confusion, ambiguity and discord. As a business owner ensuring that everyone in the organization is on the same page regarding key components such as business strategy, customer service, product and services etc. is crucial for survival. So whether you have a team of 2 or 20 people, it is important to set clear guidelines for communication. 

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Is Your Business Yearning for Change?

23rd June 2015 0

The word on everyone’s lips these days is change. Departing from the norm in hope for something new and better. Which leads me to ask: Is your business also yearning for change? Are you tired of doing the same things over and over with little results to show?  Or are you just plain tired of the status quo? 

As a business owner, you are in the best position to bring about a difference.  Embracing the notion of change will require you to self examine and see if there are things you can do better. Consider the following:

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Expand your business through underserved markets

7th April 2015 0

Getting customers for your business is a constant battle for every business owner.  It can be particularly challenging when it looks like you and your competitors are struggling for the same customers and same market.

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